Tele Sales/Service Consulting

Enhance your call center or telemarketing activities. Utilize Jo Ann Kirby's 20+ years in the industry. We can guide you through your decision making process and help you find the best solution for your needs. Our services include:

• Interviewing/hiring
• Script/offer development
• Process development
• Training
• Management development
• Quality assurance procedures
• Development of metrics for performance expectations

Here are free articles to help you: A Voice for Success

                                                      10 Tips for Telephone Success

Training/Facilitating
KRG Communications Group offers both traditional training and facilitated training programs to suit your needs. From Telephone to Selling Skills, to Coaching and Leadership, Listening, Customer Service or Emotional Intelligence, we provide the guidance and support you need to achieve your objectives.

Among the programs we offer are:

• Communicating Blindfolded: Telephone Techniques for Sales and Customer Service
• Communication Skills for Business
• Telephone Solutions for Personal Selling
• Effective Communication Skills Using DiSC
• Emotional Intelligence: Adventures in Attitudes
• Personal Listening Appoaches
• Coaching and Leadership Skills

More Classes Available
Many other classes are available. From "Coping and Stress" to "Managing Transitions" to "Time Mastery" and more.
Contact KRG Communications Group at 973.709.1252

Coaching

One-on-One Coaching and Training

Consulting
When you need that outside, objective voice, call us. We specialize in increasing your business through increasing personal skills and program productivity. If you've ever thought:

" I know it can be done better - but how? How can I generate more business?"

Then KRG Communications Group can help . We will help you create custom solutions for your individual needs.